Kentucky Power reorganizes to better serve customers

By Allison Barker - For The Hazard Herald

FRANKFORT — Kentucky Power is reorganizing to streamline operations, improve reliability and better serve customers in eastern Kentucky. The changes are effective April 1, Kentucky Power President and COO Greg Pauley said.

“This new structure allows us to increase our focus on customer service as well as boost our operational effectiveness through better organizational alignment,” Pauley said. “Kentucky Power remains committed to providing eastern Kentucky with safe, reliable and affordable electrical service and this change will better allow us to do that.”

Under the new structure, two new positions, reliability manager and manager customer service, have been added to serve all of Kentucky Power, while distribution services will continue to operate from three service districts – Ashland, Hazard and Pikeville. Bob Shurtleff will continue to lead the Pikeville District, which includes offices in Paintsville and South Williamson, as manager distribution system. Delinda Borden, currently distribution and customer service manager in Ashland, has been named manager customer service. She will be based in Ashland where she will focus on addressing customer needs and enhancing the customer experience. Her replacement has not yet been named.

Mike Lasslo, the current distribution and customer service manager in Hazard, also has been named to a new position. As reliability manager, Lasslo will oversee reliability and other efforts to improve the electrical system serving eastern Kentucky. He will continue to be based in Hazard. Greg Sparkman has been named manager distribution system in Hazard, which includes offices in Whitesburg. All five managers will report to Everett Phillips, managing director distribution services, based in Ashland.

“This group of managers together has nearly 130 years of experience with Kentucky Power,” Phillips said. “They live and work in the communities we serve. I am confident they will continue to provide excellent service in their new roles.”

Kentucky Power, with headquarters in Frankfort, Ky., provides service to nearly 170,000 customers in 20 eastern Kentucky counties and owns a 50 percent interest in the Mitchell Power Plant in Moundsville, W.Va. Kentucky Power is a unit of the American Electric Power system, one of the largest electric utilities in the United States, with nearly 5.4 million customers in 11 states. AEP ranks among the nation’s largest generators of electricity, owning nearly 32,000 megawatts of generating capacity in the U.S. AEP also owns the nation’s largest electricity transmission system, a more than 40,000-mile network that includes more 765-kilovolt extra-high voltage transmission lines than all other U.S. transmission systems combined.

By Allison Barker

For The Hazard Herald

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