HAZARD — Kentucky Power, a unit of American Electric Company (AEP), launched a new online power outage map on Friday. AEP hopes the interactive map will make it easier for its customers to check and report power outages in their area.
The new map was built on the Google Maps platform and is mobile-friendly. Customers can search by street, city, zip code or county. Customers will be able to zoom in or out of the street and neighborhood to the outages.
Refreshing every 15 minutes, the map allows customers to see the most up-to-date power outage. This information includes the date and time the outage was first reported, the estimated time when service will be restored, the number of customers without service, the cause of the outage if the information is available, and the total number of customers currently without service.
Corporate Communications Manager with AEP Allison Barker said the upgrade was a way for AEP to be more transparent with customers.
“We’re constantly working to improve service. We want to make things easy for our customers to do business with us. This is one of the things we are doing to improve the information we can provide customers,” said Barker.
Barker hopes AEP’s customers recognize and appreciate their efforts to improve customer service. She said AEP strives to offer the best customer service.
She said it is important for customers to report power outages in their area. Barker said the more customers report power outages, the better AEP can understand what caused the outage and make steps to fix the issue.
Barker mentioned another important service the outage map offers is being able to check on the elderly, whether it be parents or grandparents. She said this becomes important during the winter months.
She thanks customers for their patience and says AEP will continue to improve their customer service.
The new map can be found at www.kentuckypower.com.
TJ Caudill is a reporter with The Hazard Herald and he can be reached at firstname.lastname@example.org